Due to the nature of our products and for hygiene reasons, all sales are final.
We do not accept returns or exchanges on any hair items.
If your order has not yet shipped and you need to cancel or update it, please email us at luxethenticstrands@gmail.com within 24 hours of purchase.
What is the shipping timeframe?
All orders are shipped via USPS Priority Mail Flat Rate Envelope.
2–3 business days of processing
Shipping takes 4–6 business days after your order is fulfilled
Total estimated delivery time: 9–12 business days. Tracking information will be emailed once your order ships.
What type of hair does Luxethentic Strands offer?
We provide both virgin and raw 100% human hair extensions.
Virgin Hair is unprocessed, free from chemical treatments or dyes, and may be gently steam-textured to achieve wave or curl patterns.
Raw Hair is completely unprocessed and comes from a single donor with all cuticles intact and aligned. It has not been steamed or chemically altered—delivering the most natural, durable, and authentic texture available.
Both types of hair are ethically sourced, long-lasting, and can be bleached, colored, or styled to your preference.
How long does Luxethentic hair last?
With proper care, our virgin and raw hair can last 12 months or longer. Raw hair may last even longer due to its untouched, single-donor quality.
What’s the difference between raw and virgin hair?
Virgin Hair is unprocessed but may be steam-textured for consistent curl or wave patterns.
Raw Hair is unprocessed, unaltered, and comes directly from one donor, offering unmatched natural texture and longevity.
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